Privacy Policy

Introduction and Scope

In this policy, “OHommer”, “we”, “us” and “our” refer to the operator of the OHommer website and services. “You” and “your” refer to visitors, customers, applicants and other individuals who interact with us.

This policy applies to personal information collected through our website, booking and enquiry forms, customer-support channels, service delivery, career applications and related business operations. A separate notice or additional terms may apply to a particular feature, promotion or service.

Information We May Collect

We may also receive information from service professionals, business partners, payment providers, analytics providers or publicly available sources where permitted. Please avoid submitting sensitive information unless it is necessary and specifically requested.

How We Use Information

• To create, confirm, schedule, reschedule, complete and support service bookings.
• To connect customers with suitable service professionals and share necessary job details.
• To communicate booking updates, quotations, invoices, reminders and support responses.
• To process payments, cancellations, refunds, promotions and dispute-related requests.
• To verify users, reduce misuse, prevent fraud and protect customers, professionals and our platform.
• To improve website performance, service quality, customer experience and business operations.
• To send service-related messages and, where permitted, relevant marketing communications.
• To assess job applications and communicate about current or future career opportunities.
• To meet record-keeping, legal, regulatory, tax, accounting and enforcement requirements.

How We Use Location Information

If you allow location access, we may use approximate or precise location information to identify your service area, complete an address, find nearby professionals or improve booking accuracy. You can control browser or device location permission through your settings.

You may also enter an address manually. Disabling location access may limit location-based features but should not prevent you from using features that do not require it.

When Information May Be Shared

We do not authorise third parties to use personal information received from us for unrelated purposes. Service providers are expected to process it only for the agreed service and subject to appropriate obligations.

Payments

Online payments may be handled by third-party payment gateways. OHommer may receive transaction identifiers, payment status and limited billing details, but we do not intend to store complete card numbers, CVV values, UPI PINs or banking passwords. Payment providers process information under their own terms and privacy practices.

Cookies and Similar Technologies

We may use cookies, pixels, local storage and similar technologies to keep the website functioning, remember preferences, understand usage, measure performance, prevent misuse and support relevant advertising.

You may block or delete cookies through browser settings. Some website features may not work correctly if essential cookies are disabled.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining business and financial records, preventing fraud, enforcing agreements and meeting applicable obligations.

Retention periods vary according to the type of information, booking status, legal requirements and operational need. When information is no longer required, we may delete, anonymise or securely isolate it.

Information Security

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices and Requests

Subject to applicable requirements and verification, you may contact us to request information about your personal data, ask for correction or updating, request deletion where appropriate, withdraw consent for optional processing, opt out of marketing communications or raise a privacy grievance.

1. Submit a requestContact us using the details below and describe your request.
2. Verify your identityWe may request information necessary to verify that the request relates to you.
3. Review and responseWe will review the request and respond according to the circumstances and applicable requirements.

Withdrawal of consent does not affect processing already carried out. If information is necessary to provide a requested service or meet an obligation, deletion or withdrawal may limit our ability to continue that service.

Children’s Privacy

Our services are intended to be booked by adults. We do not knowingly seek personal information directly from children for independent use of the service. A parent or lawful guardian should make and manage any booking involving a child. If you believe a child has provided information without appropriate authorisation, please contact us.

Third-Party Websites and Services

Our website may contain links to payment providers, maps, social networks or other third-party services. Their privacy practices are controlled by them, not by OHommer. Please review the relevant third-party policy before providing information.

Policy Changes

We may update this policy to reflect changes in our services, technology, business practices or applicable requirements. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the website or another appropriate channel.

Contact and Privacy Grievances

For privacy questions, correction or deletion requests, consent withdrawal, marketing preferences or grievances, contact OHommer using the support page or email below. Please include enough information for us to identify your request, but do not send passwords, OTPs or complete banking credentials.