Cancellation Policy

Purpose and Scope

This Cancellation Policy applies to service bookings placed through the OHommer website or through an authorised OHommer support channel. It should be read together with the booking details, applicable service terms and any special conditions displayed before payment.

Cancellation eligibility and charges may depend on the service category, booking status, selected time slot, professional assignment, travel already undertaken, work completed and materials purchased or used.

Cancellation by the Customer

Rescheduling a Service

You may request a different date or time before the service begins, subject to professional availability. We recommend making the request as early as possible.

• The new slot is confirmed only after OHommer or the assigned professional accepts it.
• Repeated or last-minute rescheduling may be treated as a cancellation.
• Price or availability may change when the location, service scope or appointment date changes.
• Urgent, promotional or time-specific bookings may have separate rescheduling conditions.

Customer Unavailability and No-Show

Please ensure that an authorised adult is present at the service address and that the professional can safely access the equipment or work area at the confirmed time.

If the customer cannot be contacted, denies access, provides an incomplete or incorrect address, or remains unavailable after the professional reaches the location, the booking may be treated as a customer cancellation. A visiting or cancellation charge may apply.

Cancellation by OHommer or the Service Professional

A booking may occasionally be cancelled or rescheduled because of professional unavailability, operational issues, unsafe working conditions, incorrect service selection, unavailable spare parts, severe weather, access restrictions or events beyond reasonable control.

Where practical, we will offer another professional or appointment slot. If a prepaid booking is cancelled by us and no service has been delivered, the eligible amount will be refunded to the original payment method.

Refund Eligibility and Processing

Convenience fees, platform fees or other non-refundable charges—if disclosed before payment—may not be included in the refund. Promotional benefits, coupons and credits may be restored, reissued or forfeited according to their original terms.

Materials, Spare Parts and Custom Work

Amounts paid for materials or spare parts that have already been purchased, customised, installed, opened or used may be non-refundable. Custom measurement, fabrication, painting, interior, carpentry and project-based services may have additional cancellation terms communicated through the quotation or work order.

How to Cancel or Reschedule

1. Provide booking detailsShare the registered phone number, booking ID and service address.
2. Submit your requestUse the available booking option or contact OHommer support.
3. Wait for confirmationYour request is complete only after cancellation or rescheduling is confirmed.
4. Check refund statusIf eligible, refund information will be shared through the available contact channel.

Misuse and Exceptional Circumstances

OHommer may limit cancellation privileges, promotional benefits or account access where repeated bookings, cancellations, false information, abusive conduct or fraudulent activity is identified. Genuine emergencies and exceptional circumstances may be reviewed individually, but approval remains subject to verification and applicable terms.

Policy Updates

We may update this policy to reflect changes in our services, operational practices or applicable requirements. The revised policy becomes effective when published on this page unless a later effective date is stated.